VoIP collects data from various devices, offering insights on call metrics, agent performance, and customer behavior to optimize service and decision-making.

A conference bridge allows multiple participants in one call, enabling remote meetings and enhancing collaboration across different locations.

Find Me forwards calls to any location, while Follow Me lets customers reach you across multiple phone numbers, ensuring you never miss a call..

Interactive Voice Response (IVR) enables callers to navigate a voice menu to resolve issues via keypad input or voice commands, improving customer self-service.

Upload audio files to play during customer hold times, turning wait periods into a more pleasant and engaging experience while reducing customer frustration.

VoIP softphones let you make and receive calls on any device (PC, tablet), providing flexibility and mobility without the need for traditional desk phones.